To communicate with customers, we have integrated with the WhatsApp service Integrilla. This allows us to support customers before and after their visit: accept payments, confirm and remind them of their appointments, and request feedback. This increases the chances that guests will remember us. Plus, visitors feel cared for and understand the status of their booking. If an administrator needs to contact a customer, they can quickly send a message to the messenger directly from YCLIENTS. After the visit, we ask customers for feedback, thanks to which we already have 100 reviews on Yandex.